Managed incidents and remote IT support requests for users around the world, especially in the US, resolving problems quickly and implementing the necessary security solutions.
Perficient Latin AmericaAnalysis, monitoring and solution of first level support cases. Administration and management of the company's knowledge base and the case management platform (Jira Service Desk).
Minka Inc.Solution of incidents and requirements of internal clients, in terms of hardware and software problems (access to applications from the G-Suite, request from network users, validation of databases in SQL, among others).
AlmundoManage the logical security of the internal and external applications of the organization, creating and modifying the users of the collaborators. Guarantee the security of technological platforms, ensuring their operability.
Old Mutual ColombiaManagement and organization of the team of technicians and engineers of the Premium Help Desk of the Bogotá Telecommunications Company, ETB. Compliance with the Help Desk service levels, defining and evaluating the processes for managing incidents, problems, changes and requirements.
Konecta ColombiaI'm Andres Felipe, a Python developer and Data Analyst in process and constant learning.
At the end of 2020, after a serious self-reflection about my passions and interests produced by the COVID-19 lock-in, I committed myself to learn everything I could about the world of data and development with Python. I want, with data science, to find patterns that no one else sees, answer questions, and generate knowledge.
I currently work, based on my experience, as an IT Engineer for Perficient Latin America, but I am looking to collaborate in positions related to Data Analyst, Business Intelligence and Python developer.